Start every UK return through the Lady V support portal so that it can be authorised and given a Return ID before anything is sent back.
Return ID RequiredStart every return through the support portal
14 DaysThe UK return window starts when your order is received
Tracked ReturnsKeep proof of posting and your tracking number
Returns and refund policy details
Start with a Return ID
Every UK return must be opened through the Lady V support portal before it is sent. Once your request has been registered, you will receive a Return ID and the instructions relevant to your order.
Please do not send a parcel until the Return ID has been generated. Parcels received without a valid Return ID may not be identifiable or authorised, which can delay processing; where we cannot accept or match a parcel, it may be returned to the sender.
Keep the Return ID with your proof of posting and make sure it is clearly included with the returned items.
UK Returns
After your Return ID has been issued, follow the return instructions in your support request and use a tracked service.
Global-e International Returns
Use the dedicated Global-e returns hub to arrange every international return. You will need the Global-e order number beginning with GE and the email address used for your order.
The Global-e hub will show the return methods, charges and documentation available for your destination. Follow those instructions rather than sending an international parcel directly to the Lady V warehouse.
Returns should be neatly folded, saleable, unworn, undamaged, free from odour and returned with tags attached.
If an item has been worn, damaged, marked by perfume or smoke, or returned without tags, we may be unable to refund it. This does not affect your statutory rights.
Refund Processing
Authorised refunds are usually processed within 5 working days after your return reaches us. During busier periods, this can take up to 7 working days.
You will receive email updates when your return is received and when a refund or exchange has been processed.
If UK items are sent back outside the return window confirmed for the order, the refund may be refused and the garments may be returned to you at your expense.
We reserve the right to apply a restocking fee where items are not returned in the same condition they were sent out in.
UK Exchanges
Once your Return ID has been issued, state the dress and size you would like in the support request and include the Return ID with the parcel.
Offers and Promotions
Items bought as part of a Buy One Get One Free promotion can be returned for an exchange or credit voucher of the same value.
If you would prefer a refund for a Buy One Get One Free order, both items must be returned together in resaleable condition.
UK Returns Address
Only send a parcel to this address after your return has been registered and a Return ID has been issued. Include the Return ID clearly inside the parcel.
Lady V London
Unit 15 Murrell Green Business Park
London Road
Hook
Hampshire
RG27 9GR
Faulty or Incorrect Items
If you believe an item is faulty, or you have received an incorrect item, open a request through the support portal with your order number so we can investigate and issue the correct Return ID and instructions.
We may need the order returned for inspection. Once the item has been received and checked, we will arrange a full refund or replacement where appropriate.
Need help?
Questions about a return?
Our Customer Service team aims to respond to all enquiries within 3-5 working days. Please include your order number so we can find the order quickly.
